Match Service Manager

Match Service Manager —Hanover, ON

October 16, 2018
Position: Match Service Manager
Type : Full Time
Company Name : Gateway Casinos Hanover
Location : Hanover, ON
Website : www.gatewaycasinos.com

Contact : Courtney Sparkman
Phone : 519-364-7606 x3247
Email : courtney.sparkman@gatewaycasinos.ca

This is an exciting opportunity to oversee the successful operations of a brand-new Match Eatery & Public House, while providing management support on the floor! Attract, gain, and maintain the loyalty of new and existing clients, building client networks and positive property reputation. Drive the success of our Eatery & Public House by continuously exceeding our guests’ expectations ensuring premier service at all times.

Key Responsibilities

  • Maintain and demonstrate expert knowledge of upcoming sports events, products, events and promotions
  • Ensure profitability of Match operations by achieving financial and performance goals
  • Supervise the shift operation of the Restaurant including all employee and guest related functions
  • Motivate employees to provide excellence in service and ensures our guests’ experience exceeds their expectations
  • Actively participate in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures
  • Manage team efficiencies as it pertains to the operation’s needs
  • Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting
  • Maintain compliance with policies and procedures
  • Responsible for cash management activities
  • Enforce Smart Serve and company policies on guests’ consumption of alcohol
  • Oversee performance, safety and recruitment and development needs of the department. Manage the performance of direct reports including: training, appraising performance, providing positive and corrective feedback, coaching, and administering discipline. Ensure appropriate appraisals and accountabilities are undertaken

Required Skills

  • 3 years supervisory experience in a high-volume, full-service dining restaurant or pub
  • Smart Serve Certificate
  • Food Handers course
  • Enrolment or completion of a marketing or hospitality diploma/certificate program or equivalent experience preferred
  • Proven leadership and team building skills and abilities
  • Excellent communication skills both public speaking, and written
  • Working knowledge with computer skills in word processing, spreadsheets, email internet navigation, presentation software, and Point of Sale systems
  • Excellent problem-solving skills, goal driven, and organized
  • High level of customer service skills, ability to communicate with guests to ensure satisfaction
  • Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities
  • The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Please apply online at http://www.gatewaycasinos.com/careers/
Click on “Explore Career Opportunities”
Jobs are listed alphabetically, by location – Click on jobs located in “Hanover, Ontario” to apply.

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