Match Manager

Match Manager —Hanover, ON

October 16, 2018
Position: Match Manager
Type : Full Time
Company Name : Gateway Casinos Hanover
Location : Hanover, ON
Website : www.gatewaycasinos.com

Contact : Courtney Sparkman
Phone : 519-364-7606 x3247
Email : courtney.sparkman@gatewaycasinos.ca

This is an exciting opportunity to oversee the successful operations of a brand-new Match Eatery & Public House! Attract, gain, and maintain the loyalty of new and existing clients, building client networks and positive property reputation. Coordinate food and beverage initiatives, oversee the financial, Human Resources and resource needs, driving the success of our Eatery & Public House by continuously exceeding our guests’ expectations.

Key Responsibilities

  • Ensure that all aspects of the front of house food and beverage offerings meet and or exceed the casino and regulator standards, policies and procedures
  • Manage and apply strategies to improve processes, standards, customer service and team morale
  • Manage the front of house food and beverage team by leading, training, mentoring, evaluating, and providing recognition of accomplishments and corrective feedback as appropriate. Develop and supervise staff to achieve high levels of performance and customer service
  • Ensure food and beverage initiatives are coordinated with back of house leadership, head office food and beverage initiatives, and casino staff. Maintain current knowledge of regulators’ policies and procedures
  • Liaise with the casino management team to ensure that a high level of effective communication is maintained and participate in casino initiatives
  • Contribute to the service standards, department budget, undertake corrective action, ensure scheduling and expenditures are controlled
  • Retain a thorough and updated knowledge of company policies and procedures, provincial and local regulations for food and beverage and casino operations. Liaise with government regulators that impact the operation of the department and conduct investigations when necessary
  • Undertake statistical analysis and prepares reports. Monitor and process invoices and expenditures and ensure appropriate inventory is maintained
  • Oversee the Human Resources issues, performance, safety and recruitment needs of the department
  • Manage the performance of direct reports including: training, appraising performance, providing positive and corrective feedback, coaching, and administering discipline. Hold meetings with staff and their representatives (as applicable) and communicates issues, concerns, and feedback to casino management

Required Skills

  • Extensive restaurant operation and food and beverage knowledge
  • Minimum 3 years senior management experience working in a high-volume full-service dining restaurant
  • Post-secondary education in Hospitality or a related field
  • Food Handlers Course
  • Smart Serve Certificate
  • Passion for excellence in customer service and the ability to lead by example
  • Understanding of budgets and food/labour costs
  • Basic understanding of marketing principals
  • Knowledge of legislation, policies and procedures for food and beverage operations
  • Strong leadership, people management skills, and the ability to build and foster relationships
  • Conflict resolution and mediation skills
  • Solid decision making and problem-solving skills
  • Ability to manage multiple priorities (organization and prioritization skills)
  • Demonstrated ability to follow direction, apply agreements and meet deadlines
  • Solid communication skills both oral and written
  • Ability to work flexible hours (24 hr operation)
  • Ability to read and interpret financial statements, working knowledge of spreadsheets, word processing, point of sale, presentation and inventory software
  • Good observation skills and natural attention to detail
  • Demonstrates and promotes teamwork
  • The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Please apply online at http://www.gatewaycasinos.com/careers/
Click on “Explore Career Opportunities”
Jobs are listed alphabetically, by location – Click on jobs located in “Hanover, Ontario” to apply.

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